On the evening of August 12th, there was significant movement in gold prices, so I executed a trade that resulted in a few hundred dollars in profit. I then placed another order around the price of 2470. By the early morning of August 13th, when I saw the trend was not favorable, I quickly closed the position for a small profit. Subsequently, I was unable to place any more orders. When I logged into the platform and contacted customer service, they accused me of high-frequency trading and scalping, which they claimed are not permitted on the platform, and proceeded to close my account. WTF! From August 12th to 13th, I only made two trades; the platform labeled this as high-frequency trading. Moreover, each of these trades lasted over five minutes. When I tried to log into my account again, it showed authorization failed and I couldn't access my account (see attached image). You can close my account if you must, but accusing me of high-frequency trading is something I cannot accept. Since the platform is acting unreasonably, I attempted to withdraw my funds, only to be informed by the platform that I could only withdraw my principal and not my profits. They also stated that it's up to the platform to determine the type of trading (see attached image), implying that if they label you as a high-frequency trader, then you are one—whether it’s true or not—thus no profits will be paid out. Throughout ongoing communications with customer service, all they say is that if the platform determines it's high-frequency trading, then it is considered such. If you can't handle it, then don't start.