The exchange requests clarification on the initial issue of requiring players to deposit multiple times. When depositing nearly 1.4k, they receive a bonus. However, when players try to withdraw their funds, Tấn Sơn on the other side requires them to trade 3.6 lots. Even after completing the 3.6 lots, they still cannot withdraw. Tấn Sơn then states that the funds will be transferred to another account. I accepted the loss and wanted to withdraw the remaining coins, but Tấn Sơn requested that I place a buy order for 1 lot and a sell order for 1 lot, following their instructions. They would then cut any negative orders and place another green order to recover the capital. However, immediately after, the price difference of nearly 800 units caused me to lose all my account balance, leaving only 89 units. When I asked why, Tấn Sơn remained silent and deleted all the messages they had requested me to perform. I hope to receive an explanation from IVY Exchange.