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Overpriced quotes, forced account liquidation

洋芋

1-2 years

Hong Kong

Exposure

According to the actual order situation, I traded XAUUSD on the FXTM platform on January 11, 2024. I placed 2 orders before the release of the unadjusted CPI annual rate in December in the United States. The order numbers are: 1463538047, 1463538552, and I set stop losses at 2040.63 and 2040.55. After the negative data was released, the price of XAUUSD first rose and then continued to fall. The highest price on the Jinshi data was 2039.46, but the platform's price went up to 2045.71 and directly blew up my position. According to the expected operation, these two trades were profitable. Due to the problem of the platform's quotation, it directly blew up the position. The content of the customer service's reply email does not solve the actual problem. Please refer to the actual quotation of authoritative platforms. In addition, the reply from the relevant department has nothing to do with the actual situation of the order and the platform's quotation. The platform's quotation is actually only a problem between the platform and the trader. But I am only cooperating with the platform. The losses caused by the platform's inflated quotation should not be borne by the customer. Therefore, I request that these two trades not be counted as losses.

Original

虚高报价,强制拉爆帐户

根据实际订单情况,本人与2024-1-11日在FXTM平台上进行XAUUSD的交易,在美国12月未季调CPI年率 公布前下单2单,订单号为:1463538047,1463538552,并设置了止损在2040.63和2040.55。数据利空公布后,XAUUSD的报价先拉升后持续下跌。在金十数据上报价最高到2039.46,但平台的报价最高上到了2045.71直接拉爆我的仓位。按照预期的操作本次交易两单是盈利的。由于平台报价的问题导致直接拉爆仓。 客服所回复邮件的内容并不能解决实际性的问题,请查阅相关权威平台的实际报价。此外,相关部门的回复与订单实际情况及平台报价无关。平台的报价实际只是平台与交易商的问题。但是我只是跟平台合作。平台存在虚高报价导致的账户爆仓,产生的损失不应由客户本人承担。因此,这两单的操作我要求不算亏损

Hong Kong 6h
Severe Slippage

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