On February 24, 2025, Monday, from 23:38 to 23:42, the MT5 software froze completely during a time with no major data releases or abnormal market fluctuations. This freeze prevented me from closing my positions. Consequently, at 23:47, the price was stuck at 2944, with no visible market data fluctuations. I suffered significant losses as I was unable to close my positions when the price was at 2936 around 23:40. My account was showing a profit of $3000, but when I attempted to close the positions, the price jumped to 2940!!! I demand compensation for my account due to your server issues. My internet connection was fine and it wasn't just me experiencing these issues. The compensation calculation is as follows: (2939.82 - 2936) = 3.82 * 5 lots = 19.1 * 100 = $1910. You claim that this situation is normal; however, if I had chosen to close all positions normally, then there wouldn't be two open short positions at 2936. Attached are screenshots for your reference.