It is been withdrawn, but stucked-Exness-Rights Protection Center-WikiFX

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Rights Protection Center -

Exness -

Safeguarding Rights Detail -

Resolved

It is been withdrawn, but stucked

Object

Exness

Issue

Others

Requirement

compensation

Amount

$280(USD)

Time

75day21hour

Mediation Progress

Hong Kong 2023-01-19

Solved after user's confirmation

HUAXIN

Hong Kong 2023-01-02

Supplemental Materials

HUAXIN

Please reply to the email with investigation results as soon as possible. It has been over 20 days.

Supplemental Materials

Hong Kong 2022-11-11

WikiFX Mediation Center

Dear customer, please send the relevant information to broker's email address, attaching with detailed problem description.

Hong Kong 2022-11-10

Supplemental Materials

HUAXIN

1. 27148029exness-real8 2. What's the phone code? 3. order number showed in the image 4. the system was frozen suddenly when I was outing of market after closing positions. The whole interface was frozen, but other platforms operate normally in trading.

Supplemental Materials

Cyprus 2022-11-10

Exness

With respect to the loss caused by the frozen system, if you have any questions, please reply to the email and provide the information as follows, 1. trading account; 2. phone code; 3. order number; 4. problem description. Thank you for your understanding and cooperation.

Cyprus 2022-11-10

Exness

Hong Kong 2022-11-08

Supplemental Materials

HUAXIN

When I decided to out of market after profiting from the non-farm market quotations, the system was frozen, so I failed. The button to close position did not work. And then I outed of the market with loss for being unable to trade.

Supplemental Materials

Hong Kong 2022-11-07

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WikiFX Overseas Customer Service

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Hong Kong 2022-11-07

Verified

WikiFX Mediation Center

Verified

Hong Kong 2022-11-04

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HUAXIN

Originally, I want to withdraw when it was obvious that I made a profit, but I got stuck, and I lost a lot of money.

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