Amount resolved within one month(USD)
$193,007
Number of People Resolved
15010
Resolved
After withdrawal, the bank card is frozen.When withdrawing $2000, the bank card will be frozen. This has happened for the third time. Every time I withdraw money, there will be errors with the bank card, either frozen, limited, or frozen by the public security.
AvaTrade
Hong Kong
Three days ago
Resolved
Withdrawals that take a long time and seem to be made difficultI have submitted a withdrawal request, IC Market has sent an email stating that my withdrawal request has been approved, the customer service has conveyed that the money will be transferred on the same day, and my account balance has been deducted. However, until today, the money has not been credited to my e-wallet. (I made a withdrawal to my e-wallet).
IC Markets Global
Indonesia
Three days ago
Resolved
The S&P 500 slipped 30 points!There was a 30-point slippage in IC trading US500!
IC Markets Global
Hong Kong
03-16
Resolved
NCE refuses to process withdrawals for various reasons.I made my first deposit of $10,000 on November 28, 2014, and after completing KYC verification, I made my first withdrawal of $7,000 on December 19, 2024. On December 24, 2024, I attempted a second withdrawal of $9,000 and faced nearly unreasonable demands to provide various documents, even including the source of USDT funds. The USDT I used was not from exchanges like Binance but from an earlier platform called i-token. 1. Previous withdrawals were already verified and completed. 2. What kind of reasonable documentation is required? Your emails have not clarified this. 3. Since previous withdrawals were completed without issue, indicating no problem with KYC, why is there a request for KYC again later? Can I assume that because I have made profits, you are deliberately refusing to process my withdrawals?
NCE
Hong Kong
03-16
Resolved
Malicious slippage.Every time I place a large position, it initially slips by $0.5, which is quite blatant. When I set it at 2918, it slips, but smaller positions don't slip.
IC Markets Global
Hong Kong
03-16
Resolved
The server crashed worldwide during an open transaction.The server crashed worldwide during an open trade and I lost almost all of my money.
GlobTFX
Algeria
03-15
Resolved
This is a platform thatThis is a platform that was set up on us during the time of the deal. We did not control the cancellation of the deal. It was a deliberate mistake and we lost all the money in our accounts. Today, help is needed to compensate for the losses we incurred.
GlobTFX
Algeria
03-15
Resolved
Sudden shutdown of the wealth engine applicationThe wealth engine platform had a sudden shutdown during trading and I was unable to close the transaction. After several attempts, nothing was done. Then I realized that all my funds had disappeared.
GlobTFX
Morocco
03-15
Resolved
Hereby declare that IHereby declare that I have been a victim of fraud by the Wealth Engine trading platform. On [Date of Incident], I executed a transaction through the platform, and in the final minutes of the process, the website suddenly stopped functioning. As a result, I lost the funds I had invested. After multiple attempts to regain access to my account or contact the platform’s support, it became evident that the website was no longer operational, and I received no response from the responsible entity. This indicates clear fraudulent activity. I urge the relevant authorities to take necessary action to investigate this matter and ensure that similar incidents do not affect other investors.
GlobTFX
Algeria
03-15
Resolved
Complaint against the GlobTFX platformSubject: Complaint against the GlobTFX - Wealth Engine platform Hello, I am contacting you to report a serious issue encountered on the GlobTFX platform. According to their own communication, they have recently experienced a cyber attack, preventing some users from accessing their accounts and conducting transactions normally. Due to this failure, I personally suffered a financial loss of 44.47, while my balance before the incident was 50.47. This situation is beyond my control and directly results from a lack of security on their platform. Therefore, I am reaching out to you to inquire if you have the ability to intervene and take action for this platform to assume its responsibilities and provide compensation. I would also like to know the steps to officially report this damage. Thank you for your assistance and attention to this matter. I look forward to hearing from you soon.
GlobTFX
Algeria
03-15
Resolved
An error occurred on the platform.The platform was disabled during the transaction.
GlobTFX
Algeria
03-14
Resolved
There was a platform malfunctionThe platform was disabled during the transaction
GlobTFX
Algeria
03-14
Resolved
An error occurred while closing the dealAn error occurred while closing the deal
GlobTFX
Algeria
03-14
Resolved
I have opened a distorted order.There was cheating in opening orders that moved from the current graph point as seen from the open image. It was far from the opening point. I am very disappointed that such a reputable broker could cause such a great loss. It is not very trustworthy.
IC Markets Global
Thailand
03-14
Resolved
Unable to withdrawYou can only lose money. The account will be frozen when making profits. And they make it impossible to withdraw funds. Requesting rights protection.
PGM
Hong Kong
03-14
Resolved
Due to slippage, my trade incurred losses.The platform has severe slippage issues; my stop-loss was set at 2797.5, but the trade closed at 2795.5, resulting in significant losses due to excessive slippage.
XM
Hong Kong
03-14
Resolved
Maliciously controlling member's accountsMalicious and with a bad attitude, not solving the problem. Acting as a referee.
EC Markets
Hong Kong
03-10
Resolved
Fund deposited but lostI deposited a fund of USD 7,000 via crypto network into my IC Markets account, which I have done the similar deposit successfully before. However, I found the fund was not showing in my account balance, but held in the network. IC Markets refused to offer help or provide any solution to get the money back into my account.
IC Markets Global
Hong Kong
03-09
Resolved
Intentional Deduction of Client's ProfitsI was initially attracted to this platform because I saw online that new traders receive additional credit on their first trade, which seemed like a good security measure for newcomers like myself. Consequently, I registered an account with the number 68720540. Not wanting to deposit too much at first, I started with an initial deposit of $500 USD and successfully earned a profit, bringing my total to $822 USD. However, to my shock and dissatisfaction, the platform arbitrarily deducted my profit of $822 USD and only allowed me to withdraw the original $500 USD. I adhered strictly to the trading rules set by the platform and did not violate any regulations. Throughout the trading process, I maintained a cautious and rational approach to ensure the safety of my investment. Yet, when I eagerly anticipated receiving my profits, I discovered that the platform had unilaterally removed them. This disappointing experience occurred during my very first transaction, and now my real account has been frozen. It seems you are trying to "destroy the evidence," afraid that others will discover such distasteful practices on your platform. Who would dare to trade on this platform in the future? Is this a case of a big company bullying its customers? If you do not refund my profits, I will pursue this matter relentlessly and expose your despicable platform on various platforms.
XM
Hong Kong
03-09
Resolved
After withdrawal, the bank card received funds related to fraud and was frozen by the judiciary.On the morning of December 2, 2024, I withdrew $5,196.77 USD from the PLOTIO to my China Construction Bank card. That afternoon, I received 37,644 RMB transferred from Sun Ningjuan's account. However, on December 22, 2024, I was contacted by the anti-fraud center of Hengshan Branch in Yulin City, Shaanxi Province, informing me that the 37,644 RMB I received on December 2 from Sun Ningjuan was suspected to be fraudulent funds. Consequently, my bank card was judicially frozen, and Sun Ningjuan was detained by law enforcement. The police required me to return the full amount of 37,644 RMB to the victim Wang Yubing's account or face criminal detention and fines. Concerned about the risk of detention, I reluctantly refunded the full amount of 37,644 RMB. It is unacceptable that I have to bear such a loss due to a withdrawal through the platform’s channel being implicated in fraud. I had already accepted losses from trading investments on the platform itself, but this incident of fraud linked to withdrawing my own funds is something I cannot accept. I demand that PLOTIO compensates me for my total losses.
PLOTIO
Hong Kong
03-07
Amount resolved within one month(USD)
$193,007

Accumulative Amount Resolved
$64,997,321(USD)

Number of People Resolved
15,010

Processing Speed(day/case)
36
