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Global Broker Regulation & Inquiry App

Amount resolved within one month(USD)

$67,104

Number of People Resolved

14951

Amount resolved within one month(USD)

$67,104

Number of People Resolved

14951

sunny Huang
Within 1 year

Resolved

The platform completely fails to address the key points.

It's being reset to zero in a second, unable to explain clearly how to handle the amount, completely don't know what to do

Object

MiTRADEMiTRADE

Resolved
Amount $480(USD)

Taiwan

1h

FX1044833306
Within 1 year

Resolved

The scam platform arbitrarily closed my account and deducted all my trading profits.

I opened an account for trading on the XM platform, with the account number 63671945, hoping to invest safely. However, I was unexpectedly accused by the platform of engaging in "arbitrage activities," leading them to close my account, erase my trading history, restrict my access to MT5 and the official website, and confiscate all the profits I had earned from trading. I cannot tolerate this unjust treatment! If I do not receive a satisfactory explanation, I will report your misconduct to all regulatory platforms!

Object

XMXM

Resolved
Amount $999(USD)

Hong Kong

1h

外汇小王子928
Within 1 year

Resolved

There is no meaning in giving 30% bonus.

This platform claims to offer a 30% bonus, but the bonus has no effect. I deposited $500, but in the end, my net value was only around $170. Suddenly, my credit limit and principal were all deleted. I contacted customer service, but they didn't respond even when they were online.

Object

HTFXHTFX

Resolved
Amount $500(USD)

Hong Kong

Two days ago

FX1256470152
Within 1 year

Resolved

XM not only refuses to withdraw profits, but also deducts the principal. The behavior is bad!

XM platform account 63687458, deposited 300 and made a profit of 1065.9 yuan. However, I received an email out of the blue stating that my account was suspected of being involved in irregular activities, and all my funds were deducted in full. Not only that, my account was also closed and all trading records were deleted. Furthermore, I am unable to log in to the platform to check the situation, as my account login has been restricted. Such despicable behavior is absolutely intolerable! If you do not provide a reasonable explanation, I will report your illegal actions to the regulatory authorities!

Object

XMXM

Resolved
Amount $1,365(USD)

Hong Kong

Three days ago

逍遥子1143
Within 1 year

Resolved

I'm unable to withdraw funds from Exness, it's a scam platform!!

I've been using Exness for trading forex and indices. Initially, everything was stable, and I could deposit and withdraw funds without issues. This time, they are preventing me from withdrawing funds, asking me to send a video to verify my address, which I am supposed to upload for manual processing, but I can't even access the manual processing. Moreover, during regular trading, profitable trades are forcibly closed at zero while losing trades reflect normal losses. This is extremely unfair. They allow us to deposit money, but withdrawals are impossible!

Object

ExnessExness

Resolved
Amount $2,853(USD)

Hong Kong

In a week

阳光灿烂999
3-5 years

Resolved

Excessive Slippage on Low Spread Account Leads to Margin Call, Account Number: 10150559

At the moment of December 12, 2024, at 00:04:00 platform time, my low spread account experienced severe slippage while holding 0.45 lots of GBPNZD. The spread widened to an excessive 490 pips, leading to an instant margin call. I hope the XM platform officials will promptly compensate for my losses.

Object

XMXM

Resolved
Amount $150(USD)

Hong Kong

In a week

mm112
1-2 years

Resolved

Stop loss was triggered without reaching the stop loss.

The short position I took was closed before reaching the stop loss level. The slippage was too severe.

Object

ETO MarketsETO Markets

Resolved
Amount $445(USD)

Hong Kong

In a week

朱君
Within 1 year

Resolved

Unable to withdraw profits of $1080

Non-farm payroll day, deposited $370, account number 68367268, profited $1080. They wouldn't allow me to withdraw and sent an email claiming I violated regulations, thus confiscating my profit of $1080. What rule did I violate with just one order? They won't even let me trade the market? They only refunded the principal. Such a large platform, yet so disgraceful in its actions. If this is not resolved, I will continue to expose them on other platforms.

Object

XMXM

Resolved
Amount $1,080(USD)

Hong Kong

In a week

板式安装-謝承全
3-5 years

Resolved

Continuous two-hour high transaction fees.

From 12 PM to 2 PM on December 11, 2024, the transaction fees fluctuated severely. A 200-pip swing prevented me from hedging my positions, resulting in my account being liquidated.

Object

XMXM

Resolved
Amount $796(USD)

Hong Kong

In a week

Chetan 7522
1-2 years

Resolved

It has been 10 days now.

It has been 10 days now. I have not received my payment yet, neither is there any reply from their side, nor is any action being the ok.Please check. Due to technical issue, I have not received my payment till now. After that, I have received the withdrawal amount, but where is this payment stuck? I am still unable to find out.

Object

VantageVantage

Resolved
Amount $135(USD)

India

In a week

不是
Within 1 year

Resolved

Unable to withdraw funds

The platform claims that withdrawals are possible, but after normal manual trading, it does not allow withdrawals and even deducts all funds.

Object

XMXM

Resolved
Amount $83(USD)

Hong Kong

01-13

Ahmad Lawan Salisu
Within 1 year

Resolved

I completely with deposit

I completely with deposit but I don't see my money on my broker I contacting the HFM COMPANY about my money still HFM COMPANY not received my money on my account and my broker I have the receipt of transaction

Object

HFMHFM

Resolved
Amount $5(USD)

Nigeria

01-10

heli
Within 1 year

Resolved

Withdrawal was not credited

Withdrawal was not credited, account manager was not responding. It has been over a week and the funds have not been received.

Object

TMGMTMGM

Resolved
Amount $1,000(USD)

Hong Kong

01-10

FX1310644457
Within 1 year

Resolved

Unable to withdraw funds, platform deducted profits, principal is withhold.

Heard from a friend that XM had a good trading environment and secure funds, but they didn't allow for profit and even held onto the principal.

Object

XMXM

Resolved
Amount $1,998(USD)

Hong Kong

01-10

FX1146323905
Within 1 year

Resolved

Profits were deducted without any reason, and I did not engage in any arbitrage activities.

Profits were deducted without any reason, and I did not engage in any arbitrage activities.

Object

XMXM

Resolved
Amount $658(USD)

Hong Kong

01-10

季末饭饭
6-10 years

Resolved

EightCap does not withdraw

EightCap does not withdraw for client. There is no UnionPay Option. Fraud platform.

Object

EightcapEightcap

Resolved
Amount $2,956(USD)

Hong Kong

01-08

恒星323
Within 1 year

Resolved

Account 2004373 has a profit of $468, but cannot withdraw funds.

Account 2004373, after depositing $1000 and making a profit of $468.8, the platform refuses to withdraw funds for various reasons.

Object

RockGlobalRockGlobal

Resolved
Amount $469(USD)

Hong Kong

01-05

九灵
1-2 years

Resolved

Withdrawal of $4000 has not been credited.

Is the high ranking of tmgm all fake? I have been waiting for my withdrawal but it hasn't arrived yet. It has been dragging on for several days. Other platforms can process it within the same day, but with mt4, the money is deducted quickly, it's just that it never arrives.

Object

TMGMTMGM

Resolved
Amount $4,000(USD)

Hong Kong

01-05

FX2958245755
Within 1 year

Resolved

Winning money is not allowed to be withdrawn.

I've only been on this platform for two months. I lost $1000 at the beginning, then deposited another $2000. Now that I'm making profits, they won't let me withdraw and claim that I've violated various rules.

Object

RockGlobalRockGlobal

Resolved
Amount $10,000(USD)

Hong Kong

01-05

A壹鑫珠宝回收黄金-15935216647
Within 1 year

Resolved

A scam platform cannot withdraw funds

A scam platform cannot withdraw funds, requesting withdrawal

Object

RockGlobalRockGlobal

Resolved
Amount $7,000(USD)

Hong Kong

01-05

Amount resolved within one month(USD)

$67,104

Accumulative Amount Resolved

$64,433,069(USD)

Number of People Resolved

14,951

Processing Speed(day/case)

36

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