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Global Broker Regulation & Inquiry App

Amount resolved within one month(USD)

$297,914

Number of People Resolved

14968

Amount resolved within one month(USD)

$297,914

Number of People Resolved

14968

前程似锦602
1-2 years

Resolved

Unable to withdraw funds

I made a profit of US$7,000 from trading on the GFS platform last month. Now my trading account was suddenly frozen without notifying me. I still have orders in my trading account. The account is frozen and I am unable to close my position. The fund backend has also been frozen, and now even the principal is not allowed to be withdrawn. This platform is hereby exposed as a fraud group. Everyone, be careful not to be defrauded of our hard-earned money by GFS in the name of foreign exchange transactions. The GFS platform only allows customers to lose money. It is a platform that does not allow withdrawals and even takes away the principal. Please stay away from this fraudulent platform.

Object

GFSGFS

Resolved
Amount $8,200(USD)

Hong Kong

2024-07-14

Zack426
Within 1 year

Resolved

I am unable to close positions or make deposits and withdrawals on Exness.

I have traded on the Exness platform and recommended dozens of friends to trade on your platform, with total losses exceeding one hundred thousand US dollars. I have never earned a penny myself; I purely introduced customers. Now, under the premise of significant losses by customers, the platform has maliciously implemented risk control measures, slippage, prohibited transfers, restricted deposits and withdrawals, closed quotes, and banned setting stop-loss and take-profit orders. These malicious operations have led to extreme dissatisfaction among many customers, and no one has come forward to negotiate or handle these issues. Several customers are now preparing to jointly file a legal case. Everyone knows your platform operates purely on positions and is a betting exchange; there's no need to be so harsh on customers. Customers uniting to file a case and spreading complaints everywhere severely damages the platform's reputation and causes me a lot of trouble. I hope someone will come forward to handle this properly. If the platform finds an issue with the customer's trading method, it should expel the customer rather than causing significant losses through malicious operations. Recently, three special areas with account numbers 85151875, 85151911, and 9398031 have deposited over thirteen thousand US dollars combined. Due to trading restrictions imposed in recent days, deposits were unsuccessful, transfers were restricted, and slippage occurred. Additionally, both payment channels—Mypay and Chippay—experienced two consecutive hours without processing deposit orders. Moreover, contacting customer service from midnight nearly until noon resulted in sixteen unanswered calls, leading to my personal loss of over seven thousand US dollars. Many customers are involved; I hope the platform will handle this properly. Please address this issue promptly and contact me once these individuals are dealt with appropriately.

Object

ExnessExness

Resolved
Amount $100,000(USD)

Hong Kong

2024-07-13

悟道80675
3-5 years

Resolved

Exness liquidated my positions even though I had sufficient margin in my account, and it automatically placed reverse orders for me.

They forced a liquidation despite having sufficient margin and also automatically placed reverse orders. The customer service has not been responsive properly and they refuse to refund the money to the clients.

Object

ExnessExness

Resolved
Amount $1,134(USD)

Hong Kong

2024-07-13

YQ87770
3-5 years

Resolved

Severe Slippage

The stop-loss is far from the actual market price, and the platform has not provided any explanation.

Object

KCM TradeKCM Trade

Resolved
Amount $2,000(USD)

Hong Kong

2024-07-13

畫個圈圈⭕️
Within 1 year

Resolved

Unable to withdraw money (the service provider requires a deposit)

After paying the dividend on December 7, the cash withdrawal was refused. On December 8, the cash withdrawal was refused. It was said that the capital account was frozen (the reason was suspected of involving money laundering). The corresponding deposit was immediately withdrawn from the account. The second supervisory bureau investigation confirmed that the account was empty. Money laundering activities can be withdrawn (about 1-3 months). Yesterday, December 20, AdenMarkets Doo Manager Lin said that cash withdrawals can be made. The capital account confirmed that there is no money laundering activity involved (now a deposit of 15% is required. It can be withdrawn. Do you know why even if you restore your account, you still need to pay a deposit before you can withdraw it?

Object

Aden Markets DOOAden Markets DOO

Resolved
Amount $163,600(USD)

Taiwan

2024-07-12

必赢达人
Within 1 year

Resolved

Profit is not allowed to be withdrawn.

I have two accounts on the XM platform, 68209363 and 68371734, with a total profit of about 10,000 US dollars. I haven't been able to withdraw, and the official hasn't responded to the email. Other losing accounts are fine. Once profits are made, withdrawals will not be made for various reasons. It is an unscrupulous platform that deceives domestic investors. I hope the media will come forward to solve it as soon as possible.

Object

XMXM

Resolved
Amount $6,579(USD)

Hong Kong

2024-07-11

儒雅的悟空
3-5 years

Resolved

The price was not reached, but the position was liquidated.

The GBP short order price did not reach 1.2528. The data at 8:30 at that time had little impact. He said that based on the market data, the spreads were enlarged and reached the 20% position closing position. I did not accept it.

Object

XMXM

Resolved
Amount $0(USD)

Hong Kong

2024-07-11

天真115
1-2 years

Resolved

The withdrawal did not arrive in my account for three days.

The withdrawal requested last Friday has not yet arrived. Now the account cannot be traded. I have been unable to trade since I woke up in the morning. I cannot log in to the account. When I contacted the manager, he did not reply to me.

Object

Doo PrimeDoo Prime

Resolved
Amount $7,000(USD)

Hong Kong

2024-07-11

Harmon
Within 1 year

Resolved

Funds are frozen and cannot be withdrawn

I shorted USDJYP on February 14th. During the downward trend, I wanted to hold the position for two more days, but after being unable to connect to the server for half a day, I closed the position on my mobile phone on the 15th. On February 16, I received an email notification saying that overnight fees were waived for abuse and that I would not be able to withdraw money that night. On February 20, the platform adjusted itself and said it would start charging overnight fees. I contacted customer service on February 21st and said that a total of more than 7,000 US dollars including all fees for previous transactions would be deducted. I also want to report on the issue of server disconnection.

Object

Doo PrimeDoo Prime

Resolved
Amount $13,170(USD)

Hong Kong

2024-07-11

C177
3-5 years

Resolved

The Doo Prime MT4's quoting system is unstable!! It does not match the actual candlestick trends at all!! Who would dare to use it in the future?!

Trades that should have been profitable ended up in losses. I demand compensation for these losses, please respond as soon as possible!!! On June 4, 2024, 10:17 p.m. to 10:22 p.m. Beijing time, within five minutes, I manually placed 5 trading orders, all on XAUUSD. During this period, the closing prices were completely different from the actual candlestick trend prices at that time, resulting in very serious closing anomalies that turned what should have been profitable trades into losses. Since then, I have been unable to contact official customer service and am demanding compensation for the losses…

Object

Doo PrimeDoo Prime

Resolved
Amount $100(USD)

Hong Kong

2024-07-11

刘永鸿~GFH7687
3-5 years

Resolved

Unable to withdraw funds

Unable to withdraw money, please return my principal. Orfinex is a big scam company.

Object

OrfinexOrfinex

Resolved
Amount $39,000(USD)

Hong Kong

2024-07-11

FX1644175842
Within 1 year

Resolved

Doo Prime does not give out withdrawals.

Doo Prime's imam system calculation is correct, but Doo Prime's manual calculation is very unreasonable. The sub-account enters the main account of the imam group to trade. Now the main account is liquidated, and the sub-accounts bear the risks brought by the main account. Some accounts are liquidated and have negative balances, some accounts still have balances, and some accounts are still profitable. This is sufficient to reflect the risks and benefits associated with each account's transactions. Each account has a clear profit and loss ratio. There is no problem with imam system accounting. The problem is that the Depu platform artificially operates the backend and customer funds, allowing customers with rich accounts to compensate customers whose positions were liquidated. This is an illegal act.

Object

Doo PrimeDoo Prime

Resolved
Amount $17,584(USD)

Hong Kong

2024-07-11

FX1358088806
Within 1 year

Resolved

Unable to withdraw after approval

After the withdrawal was approved, it never arrived, so I emailed to inquire. I was asked to log in to the client to check the reason, but my trading account was disabled and I couldn't log in.

Object

Doo PrimeDoo Prime

Resolved
Amount $12,748(USD)

Hong Kong

2024-07-11

FX1177796059
1-2 years

Resolved

Lagging in NFP

It couldn't move a little on the NFP market. Rubbish platform!

Object

Doo PrimeDoo Prime

Resolved
Amount $20(USD)

Hong Kong

2024-07-11

往事如风4124
Within 1 year

Resolved

No withdrawals will be made if profits are made

ETO will not withdraw money when it makes a profit, saying that I am operating illegally. The salesperson told me that the platform said that my two accounts were used for hedging and arbitrage. What is this called hedging arbitrage? If I lose money, my order is normal. If I make money, I will be said to have violated the rules.

Object

ETO MarketsETO Markets

Resolved
Amount $2,000(USD)

Hong Kong

2024-07-11

aloha17627
3-5 years

Resolved

The platform maliciously closed the account and refused to withdraw funds.

I was trading normally on the platform, but they closed my account and required me to provide a video of my passport holding my hand within three days before I could withdraw money. It was impossible to apply for a passport within three days.

Object

DLSMDLSM

Resolved
Amount $215(USD)

Hong Kong

2024-07-11

岁月1922
1-2 years

Resolved

ETO only allows you to lose money, not make money

The ETO platform only allows customers to lose money and not make money. Making money is a violation of regulations. And the quotation is different from other platforms. It is completely Ponzi scheme, manually changing the candlestick line.

Object

ETO MarketsETO Markets

Resolved
Amount $5,000(USD)

Taiwan

2024-07-11

小明不小
1-2 years

Resolved

Unable to withdraw funds

The platform is too shameless. It uses the account opening bonus to fraudulently open an account. It does not allow withdrawals after profits are made. Everyone in our group was refused to withdraw money for the same reason.

Object

DLSMDLSM

Resolved
Amount $100(USD)

Hong Kong

2024-07-11

FX2508073351
1-2 years

Resolved

The platform maliciously liquidated my account.

They maliciously liquidated my account and refused to compensate me. This is a black platform. The quotation that mt4 does not have, their platform manually pulled the K line to liquidate my account, and they did not compensate me.

Object

ETO MarketsETO Markets

Resolved
Amount $4,127(USD)

United States

2024-07-11

FX1231313758
Within 1 year

Resolved

They even took away 200 USD. It is ridiculous.

I deposited 500USD and traded normally. So far, I have not made any profit and lost more than 200USD. I need money and want to withdraw the remaining funds in my account. The withdrawal was rejected and the account was deleted. Now I can’t log in to the website. There is no notification or email. When I asked the customer service, they told me that I violated the rules. If the user made a profit, you don’t want to give money and make up reasons to say it’s a violation, I can understand. But I violated the rules if I lost money? Since losing money is also a violation, return my principal of 500 USD to me. Black platform. The market is destroyed by these unscrupulous bosses. I asked the customer service to show the evidence of violation, but they just replied like a robot. Everyone, don’t come to trade here. They even want to take away 200 USD, stay away quickly.

Object

PGMPGM

Resolved
Amount $263(USD)

Hong Kong

2024-07-10

Amount resolved within one month(USD)

$297,914

Accumulative Amount Resolved

$64,030,357(USD)

Number of People Resolved

14,968

Processing Speed(day/case)

22

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