Rights Protection Center

FX2594067707

Within 1 year

At 8:30 pm on May 10, 2024, I placed an order to short USDCAD on the FOREX.com trading platform at 1.36750, but the actual transaction price was 1.36473, with a slippage of more than 27pips, far beyond the normal range, which seriously affected my trading results. After reporting to the customer service, they shirked responsibility on the grounds of market factors, which is neither reasonable nor in line with industry standards. According to industry practice, slippage should be within a reasonable range, and the huge slippage of this transaction obviously violated this principle. In order to safeguard my legitimate rights and interests, I asked FOREX.com to compensate for this transaction. If I cannot get a satisfactory result, I will complain to the regulatory authorities and take legal action. The following are screenshots of the relevant transactions: the order price is 1.36750, the transaction price is 1.36473, the slippage is 27.7 pips, resulting in a loss of $277 per lot!

小hhfj

1-2 years

ATFX, a black-hearted platform, placed for more than 80 lots at night, causing my account to be liquidated. Ask ATFX to compensate me for my losses.

靠谱3152

Within 1 year

FOREX.com has particularly severe slippage and often manipulates the spreads! Both the website and app frequently experience login issues! Everyone, be vigilant and stay away from FOREX.com.

好样的4918

1-2 years

Exclusive trading platform mobile terminal can not log in for a few days, call customer service, customer service can not solve. We traders brought a very big inconvenience! When will Gain resolve this matter?

慢

6-10 years

First Incident: Severe Slippage Trading Account: 59770045 Trade Numbers: #522152165, #522154815 On the evening of July 16 around 8:00 PM, I placed two 0.3 lot long positions on gold near 2439. The market was stable and slowly rose to between 2443-2445, showing a floating profit of over $200. My trading style involves adjusting stop-loss orders when in profit; both orders had a stop loss set at 2442. After 8:30 PM, due to data releases, all profits were lost and my account was blown up, losing all my principal. I am furious!! I demand compensation for the two 0.3 lot positions that should have closed at the 2442 stop-loss price, plus the remaining $100+ in principal. I need a total compensation of $200-300 USD—calculate it accurately, Exness! Don't talk to me about market data releases or liquidity issues, or whether orders were dumped or not. Exness is notoriously known for disconnections and severe slippage! I didn't believe it when others said it until I experienced numerous similar incidents after opening this account a few months ago. Unfortunately, this severe slippage incident happened to me; last time it was an Exness disconnection! Second Incident: Disconnection Official customer service acknowledged a disconnection occurred and advised me to email an appeal, which I did. After waiting five days, they still refused compensation! The online customer service told me since I had profits, I shouldn’t fuss over the disconnection!! I have trade records and video evidence! Trading Account: 59770045 Personal Identification Code: 687289 Trade Numbers: #481715692, #481717543 This afternoon around 2:00 PM, the platform froze and I couldn’t log in for a long time. Not to mention the slippage, but freezing is especially frustrating! It prevented me from adjusting my trailing stop-loss according to the market drop. The market dropped to a low of 2322.527. I intended to move my stop-loss to 2323 based on the market fall. My demand is for trades to be executed at 2323 at the best price available, compensating two 0.2 lot positions totaling a loss of $80 USD. Attached are video recordings and trading logs as evidence. Summary: These two incidents of Exness disconnections and slippages have resulted in approximately $300-400 USD in lost profits from my account. I am extremely angry!! I strongly demand compensation! Join in boycotting this unethical platform!!!

FX3797306556

Within 1 year

The spread was maliciously widened on that moment, causing the customer's position to be liquidated. There was no access to the market, and the spread was widened at will. What I said is the real situation.

曾满仓

Within 1 year

Customer services are not responding to messages and there have been no withdrawals. Reports indicate that there have been IT interruptions affecting major institutions in Australia and around the world. Eightcap is currently experiencing network interruptions as a result. We apologize for any inconvenience caused and will contact you with more information when available. What's going on?

FX2234581013

6-10 years

Unable to withdraw funds, not sure if it's a platform issue or a problem with the deposit and withdrawal channel.

FX2234581013

6-10 years

Unable to withdraw funds, not sure if it's a platform issue or a problem with the deposit and withdrawal channel.

Super鱼爸

6-10 years

Does Exness have the right to require income proof?

HoàngVănVĩ

Within 1 year

Dear all! I have been trading on X-Chacter Markets for about a month. At first, when I made the initial withdrawals, it was very fast. I have been trading for almost a month, and currently my account is still positive. However, when I tried to withdraw money afterwards, it was not successful. It has been a few days, and the status is still "processing." I asked for your support, and the exchange sent me an email stating that the withdrawal request has not been approved due to the misuse of the exchange's bonus to withdraw profits. I am writing here to ask for assistance from the supervisory authorities and everyone to help me retrieve my money from the account. I sincerely hope that you can give me some advice.

ivhanfg

3-5 years

sell stop in position 2364 but slippage to position 2348, different 160 pips. Sucks !!!!! my acc : 1702752

大浪淘沙39769

3-5 years

Platform: TMGM Account: 246031 Order Number: 107206403 Gold at 2442.2, 2.8 lots, long position. Stop loss set at 2442.5, triggered at 2435.6. Requesting compensation of $1822 USD. My stop loss order was executed with a slippage of $7, resulting in a loss of $1822 USD. I cannot accept this and demand compensation for this loss. Please don't ask me to contact the account manager; they directed me to you. After waiting several days, the platform responded via email: "The more volatile the market conditions, the more noticeable the slippage caused by price changes when liquidity providers match trades, and it is inevitable." I cannot accept this explanation and still demand compensation for my loss.

浅诺

Within 1 year

I placed a short order at 64 for NFP data, but it was only executed at 49, and the lowest price was only 51. Is this how you do it? This platform is too deceptive. I only lost about 400, but it kept loading when I closed the position. What's wrong with your platform? My tmgm agent placed a short order at 65, and it was executed at 61. Why was my short order at 63 only executed at 49? And this order took six seconds to execute.

Js2730

1-2 years

Do not withdraw since December. The customer service tells me to send email to department. There is no response for countless email. The deposit is very quick, but the withdrawal is really slow for such a big platform.

1326618

Within 1 year

On July 5th, I discussed with customer service who said they would arrange for the relevant department to handle my claim. The staff mentioned it would take about 5 business days, but there has been no response up to now.

。81469

3-5 years

I made a profit on IC, but the platform said it would investigate my account without any reason and did not specify the time for the process. Then IC illegally deducted more than 20,000 US dollars from my account without permission.

哈里

1-2 years

Unable to withdraw funds, changing phone number, and refusing to withdraw funds, saying it will take three working days. It's my own money, but they won't let me withdraw. Imparity clauses. Trading account 10994629.

默141

1-2 years

The deposit on the tmgm platform is too bad. I deposited money through the platform channel. It has not been credited for a day.

xinai

Within 1 year

This software forces you to close your positions and intentionally causes you to lose money. I want an explanation, or I will call the police.