Resolved
Bitcoin varieties stopped working on the demo account
Object 
Exness
Issue
Scam
Requirement
explain
Amount
$0(USD)
Time
51day19hour
Mediation Progress
Hong Kong 2023-05-14
Resolved 
FX8632727432
FX8632727432Cyprus 2023-04-14
Reply Exness
Dear customer, with respect to your problem, you can send detailed information to platform 24 hours customer service for help, or you can send an email to official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to 24 hours online customer service for help. Have a good time.
Reply
Hong Kong 2023-03-24
Supplemental Materials FX8632727432
FX8632727432Name registered for account: Wang Ningchuan. Unexpectedly, the backstage data can be forged.
Supplemental Materials
Hong Kong 2023-03-23
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please submit the correct name for account registration. Thank you for your cooperation.
Reply
Hong Kong 2023-03-23
Supplemental Materials FX8632727432
FX8632727432You should bear the responsibility for it, if the problem leads to a liquidation in my real account. You failed to live up to my trust in such a big platform due to this problem. Why did Bitcoin data stop updating, while other instruments' data signaled normally? Why did the Bitcoin data update well in real account? So I start to doubt that your platform is problematic.
Supplemental Materials
Hong Kong 2023-03-23
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-03-23
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-03-23
Start Mediation FX8632727432 
FX8632727432The data of the Bitcoin variety under the demo account is not updated in real time, and it is still past 2:00 this morning, but the Bitcoin in the real account is normal. The demo account is normal except for the Bitcoin variety. This is the first time I have encountered this situation. Fortunately, this is not the case with the Bitcoin under the real account.
Start Mediation
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