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Resolved
The slippage is serious and I don’t know how I lost money.
Object
XM XM
Issue

Severe Slippage

Requirement

compensation

Amount

$257(USD)

Time

35day1hour

Mediation Progress
Resolved
FX7570465620
Reply
XM
您的XM MT4/MT5账号为:10120817,单号:#105514076 ;对于您的投诉,我们第一时间反馈给相关部门,进行详细调查,并给予如下回复: 首先,XM是抛单模式,所有客户的订单都是在市场价格上成交。经核实,查看到您共计交易2标准手USDJPY#商品空单,空单是卖价开仓买价平仓,而K线图上显示的是卖价,因此需要加上实时点差才是您设置的止损的执行价格(买价),您的订单在平台时间2023年11月2日23时00分触发止损平仓,平仓价格与止损价格不完全一致。 平台的点差是浮动点差,会根据市场情况实时变动;经核实,您订单平仓当时由于是平台时间凌晨时段,交易清淡,流动性较差,因此造成点差扩大;此为市场因素,并非人为可控,望您理解!同时您所设置的止损价格是一个假设的价格,市场上并不一定会出现您设置的价格。当市场波动到达设置的止损价时,会触发指令平仓,如果出现跳空,市场报价中没有您设置的价格,则会以当时出现的有效价格为您成交,因此您的订单执行的点位可能会与您的请求不同。由于市场原因并非人为可控,望您理解。 最后,再次感谢您对XM的理解和支持!如果您有任何疑问烦请您随时联系进入XM官方网站 https://www.xmfxglobalmarket.net/cn/ ,点击右下角的绿色问号标记联系客服,XM 提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务,谢谢。 致谢。

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FX7570465620
At midnight, the highest price was 150.529, and the closing price was 150.607. The spread is now 12, and the spread at night is as high as 78?

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