Resolved
XM charges me a lot
Object 
XM
Issue
Others
Requirement
compensation
Amount
$69(USD)
Time
37day8hour
Mediation Progress
Hong Kong 2024-01-18
Resolved 
FX5814226402
FX5814226402United Kingdom 2023-12-19
Reply XM
对于您关于账户 6152458的投诉，我们第一时间进行核实调查，经仔细核实沟通后，非常遗憾对于您账户问题确实无法更改相关决定，仍需请您以2023年12月8日发送的重要通知邮件内容为准。
最后再次感谢您对XM的理解和支持！
致谢 2023/12/19
Reply
Hong Kong 2023-12-12
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-12-12
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-12-12
Start Mediation FX5814226402 
FX5814226402The platform originally said that I have an ultra-low spread account, and mainstream currencies do not charge segregated interest. My account has been shorting CHF/JPY since April 10th, and has been losing money, from 146 to 168. Starting from October 19th, I closed several small loss-making orders and placed a new large order. By December 8th, my new orders started to make profits (but they were actually still losing money since April). When the platform found out that I had made a profit and refused to close my position, it started charging me overnight interest. Such a big platform is really disgusting. If I make a little profit but don’t close my position, I will be charged overnight interest. In fact, I still lose a lot.
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Previous Post
Failure to take profit at the take-profit point resulted in liquidation of the position.
China
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When the position was liquidated, it was not automatically closed when the advance payment ratio reached 20% as stated by the platform customer service.
China
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