Resolved
unable witdrawal using indonesia pay
Object 
IC Markets Global
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$523(USD)
Time
34day3hour
Mediation Progress
Indonesia 2024-01-18
Resolved 
sem5029
sem5029Australia 2023-12-19
Reply IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of "Trading Investigation Application", for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.
Reply
Indonesia 2023-12-16
Supplemental Materials 
sem5029
sem5029The detailed information in bank has been successfully updated with the support of customer service. The withdrawal procedures are ready. I think the case has been solved. Thank you for your support.
Supplemental Materials
Indonesia 2023-12-15
Supplemental Materials sem5029 
sem5029I tried to provide data and summarize problems to support the broker's customer service team, but it's useless.
Supplemental Materials
Hong Kong 2023-12-15
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-12-15
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Indonesia 2023-12-15
Start Mediation sem5029
sem5029firstly was tried to withdrawal fund using local bank transfer but declined and sugested using indonesia pay method. I was tries to filled in wd form in website and select method using indonesia pay. But the data bank detail for destination always not activated. already contact cust support several email but not solved eventhoug i had follow their suggestion to clear cache, change device, using incognito mode etc
waiting response and solution
Start Mediation
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