Resolved
Slippage is serious, resulting in heavy losses
Object 
EC Markets
Issue
Severe Slippage
Requirement
compensation
Amount
$3,700(USD)
Time
129day20hour
Mediation Progress
Hong Kong 2024-07-07
Resolved 
FEIXIANGXIYUANQIAN
FEIXIANGXIYUANQIANUnited Kingdom 2024-06-07
Reply EC Markets
We have already informed the customer about the actual situation of the order. After replying to the customer via email, we have not received a response.
Reply
Hong Kong 2024-02-28
Supplemental Materials 
FEIXIANGXIYUANQIAN 
FEIXIANGXIYUANQIANAt the request of customer service, open orders cannot be queried. Therefore, they have been closed now.
Supplemental Materials
Hong Kong 2024-02-28
Supplemental Materials FEIXIANGXIYUANQIAN
FEIXIANGXIYUANQIAN2024.02.28 01:12:50.681 '2078338': Order opened: #12526878 Buy Stop Loss 5.00 NZDCAD at 0.83588 sl: 0.00000 tp: 0.00000
Supplemental Materials
Hong Kong 2024-02-29
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-02-29
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-02-28
Start Mediation FEIXIANGXIYUANQIAN
FEIXIANGXIYUANQIANAt 1:12 a.m. on February 28, 2024, I placed a buying order for 5 lots of NZDCAD at 0.83588. When I got up in the morning, I found that the transaction was done at 0.83872. The spread between the two was 284 pips, resulting in a heavy loss. Although the cross spread is relatively large, it is far beyond the scope of slippage. I think it's fair to claim.
Start Mediation
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