Resolved
Lost money when using axel's copytrade service.
Object 
AXEL
Issue
Others
Requirement
compensation
Amount
$3,480(USD)
Time
38day17hour
Mediation Progress
Vietnam 2024-05-17
Resolved 
Anh Tuấn566
Anh Tuấn566Australia 2024-04-17
Reply AXEL
Hello, upon inquiry, we found that your MT4 trading account 914816 independently activated the copy trading feature in our system on 2023-08-16 02:00:54, allowing you to trade by following the trades of your chosen trader. All these actions were decided and completed by you. When you chose and activated the copy trading feature, you also acknowledged and agreed that you would be fully responsible for all the results of the trades followed. Thank you very much for your understanding and support. Best regards, Trading Team, Axel Private Market Limited
Reply
Hong Kong 2024-04-10
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-04-10
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2024-04-08
Start Mediation Anh Tuấn566 
Anh Tuấn566I was guided by a broker at Axel to open an account and use the copytrade service with information about more than 1,200 of the world's leading traders. Initially, they bet profitably and offered to deposit more. After depositing 3480 USD into my mt4 account number 914816, I said I had no money left. After that, the trading expert placed a very thick order and had a large volume, going against the trend, causing the account to lose all the money. From August 2023 to September 27, 2023, my account lost all money and I have not withdrawn it once. I would like to provide my transaction history for you to check.
Start Mediation
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