EX deletes the agent account, does not give commission, the customer service does not deal with it, stay away from this platform, cheat customers, cheat agents, and expose it.-Exness-Rights Protection Center-WikiFX

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Resolved

EX deletes the agent account, does not give commission, the customer service does not deal with it, stay away from this platform, cheat customers, cheat agents, and expose it.

Object

Exness

Issue

Others

Requirement

improve service

Amount

$70,000(USD)

Time

57day22hour

Mediation Progress

Hong Kong 2023-05-10

Solved after user's confirmation

WANGZHEZHIFENG

Hong Kong 2023-05-06

Supplemental Materials

WANGZHEZHIFENG

As an influential media, can you help me communicate with the platform? Or ex will become an illegal platform.

Supplemental Materials

Hong Kong 2023-03-30

Supplemental Materials

WANGZHEZHIFENG

I hope WikiFX, a media with conscience, to lower the platform score due to the situation to protect more people from being defrauded.

Supplemental Materials

Cyprus 2023-03-29

Exness

The related department is dealing with your problem. Please feel free to reach out to our 24 hours online customer service, if you have any question. Thank you.

Hong Kong 2023-03-24

Supplemental Materials

WANGZHEZHIFENG

The withdrawal problem has been delayed for 18 days. I contacted the platform via phone with 400, email, and online customer service, and they all said that related department was dealing with it. They act like a robber. It's useless to reach out to the platform.

Supplemental Materials

Cyprus 2023-03-24

Exness

Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.

Hong Kong 2023-03-20

Supplemental Materials

WANGZHEZHIFENG

The platform doesn't deal with the problem, please help me communicate with it.

Supplemental Materials

Hong Kong 2023-03-19

Supplemental Materials

WANGZHEZHIFENG

Don't you expose ex which keeps delaying my problem? Or the platform which pay the money for ads can do whatever they want? At present, plenty of people do trust WikiFX.

Supplemental Materials

Hong Kong 2023-03-16

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WANGZHEZHIFENG

I hope WikiFX to expose the platform rather than mediating. The platform no longer wants to deal with the problem. I know that they paid money to WikiFX for advertising, but do you really want to publicize a platform like this?

Supplemental Materials

Hong Kong 2023-03-14

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WANGZHEZHIFENG

According to recent many agent customers, platform deleted the information of account agent. There have many same problems recently at platform ex, whose internal risk control department played tricks and did whatever it takes to cause loss to the customers. Incredibly terrible platform.

Supplemental Materials

Hong Kong 2023-03-13

Supplemental Materials

WANGZHEZHIFENG

Account applicant and agent name: Wang Enwen. Account 7394242. Inquiry code 292582. Email 1993115864@qq.com.

Supplemental Materials

Hong Kong 2023-03-13

WikiFX Mediation Center

Dear customer, please submit correct name for account opening. Thank you for your cooperation.

Hong Kong 2023-03-13

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2023-03-13

Verified

WikiFX Mediation Center

Verified

Hong Kong 2023-03-13

Start Mediation

WANGZHEZHIFENG

Ex has been cooperating for many years, and when the platform is about to reach the reward of 60,000 US dollars, the platform deletes the agent mailbox, does not give commissions, and does not give commissions to customers under the name, cheating, and has various proofs of cooperation with them. There are customer service chat certificates and recording certificates. If the customer is cheated to prove it, mark the evidence. Video evidence, etc., is an untrustworthy platform. Risk control chaos kills customers.

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