Failure to stop the loss at the stop-loss price results in losses that no one will deal with.-Exness-Rights Protection Center-WikiFX

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Rights Protection Center -

Exness -

Safeguarding Rights Detail -

Resolved

Failure to stop the loss at the stop-loss price results in losses that no one will deal with.

Object

Exness

Issue

Severe Slippage

Requirement

compensation

Amount

$1,500(USD)

Time

19day3hour

Mediation Progress

Hong Kong 2023-12-05

Solved after user's confirmation

aj3021

Hong Kong 2023-12-01

Supplemental Materials

aj3021

Please stay away from this illegal broker, which takes a gamble by infinite leverage. So terrible platform.

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Seychelles 2023-11-27

Exness

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

Hong Kong 2023-11-22

Supplemental Materials

aj3021

The platform didn't execute my orders, while the stop loss was triggered at 151.619. This is an illegal broker.

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Hong Kong 2023-11-18

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aj3021

The platform acted shamelessly on the excuse of different account types when I showed the evidence. And I acquired again usdjpym's price151.619 at 13:30:03 as they said. Now the broker passes the buck with different excuses.

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Hong Kong 2023-11-16

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aj3021

This is the data acquired from tick history of exness website. At 13:30:03, the price of 020Z stood at 151.625. Please help me check it. Thank you.

Supplemental Materials

Hong Kong 2023-11-17

Contact Broker

WikiFX Overseas Customer Service

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Hong Kong 2023-11-17

Verified

WikiFX Mediation Center

Verified

Hong Kong 2023-11-16

Start Mediation

aj3021

The stop loss price was 151.63, and the transaction reached 151.26, resulting in a loss of more than 1,500 US dollars. Feedback that customer service has no one to deal with the problem.

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