Intentional serious price slippage-Exness-Rights Protection Center-WikiFX

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Rights Protection Center -

Exness -

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Resolved

Intentional serious price slippage

Object

Exness

Issue

Severe Slippage

Requirement

compensation

Amount

$700(USD)

Time

16day4hour

Mediation Progress

Vietnam 2024-01-11

Solved after user's confirmation

Tuấn Trần7114

Vietnam 2024-01-10

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Tuấn Trần7114

They just replied me like this and I received a lot of similar emails. and waited a very long time

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Vietnam 2024-01-10

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Tuấn Trần7114

I sent very detailed information about my account to the 24h support team. And send an email to support@exness.com Not supported at all. Just told me to wait and got no other answer. The problem is that the broker's price slippage blew up my account and I want compensation. Vietnam's support team works irresponsibly. They just answer to get over it. At the same time but each exchange has a different price, I have full evidence

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Vietnam 2024-01-10

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Tuấn Trần7114

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Seychelles 2024-01-09

Exness

Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

Vietnam 2023-12-26

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Tuấn Trần7114

I want compensation for the losses caused.

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Hong Kong 2023-12-27

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WikiFX Overseas Customer Service

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Hong Kong 2023-12-27

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WikiFX Mediation Center

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Vietnam 2023-12-26

Start Mediation

Tuấn Trần7114

Intentional price slippage is too serious, causing investors to burn their accounts. Although other exchanges have very small fluctuations. but exness price has gone downhill like crazy :)) how can I get my money back? Comparison images of the two exchanges.

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