Resolved
At 9:30 p.m. on January 18th, the GBP/NZD ultra-low spread account on the xm platform had a slippage of 300, causing me to lose 2,000 US dollars!
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$2,000(USD)
Time
40day22hour
Mediation Progress
Hong Kong 2024-03-01
Resolved 
QIANSUILAN
QIANSUILANUnited Kingdom 2024-01-31
Reply XM
您的XM MT4/MT5账号为：251020933，对于您的投诉，我们第一时间反馈相关部门核实查看，经核实后，回复如下：
首先，XM是抛单模式，所有客户的订单都是在市场价格上成交。查看，您交易多笔GBPNZDm#商品空单。空单是卖价开仓买价平仓，而K线图上显示的是卖价，因此需要加上实时点差才是您设置的止损的执行价格（买价）；您的订单平仓时间皆为平台时间1月18日15:30分，止损价格与平仓价格不完全一致。
经核实，触发止损当时，正值多项重大数据公布，且当时也是美盘刚开盘时段，商品报价十分活跃，GBPNZDm#商品也受到相关影响造成行情剧烈波动，而市场价格并不是一个基点一个基点依次波动的，当市场价格到达了您设置的止损价格，触发指令使订单止损平仓，但是由于市场报价中没有您设置的价格，因此系统以下一个有效价格为您成交。这是由于市场波动剧烈导致价格的迅速增长或者下降，使您订单执行的点位与您的请求不同，具体市场波动较大情况下是会出现点差扩大情况，但是具体扩大多少是由市场行情决定的，并非人为可控的，望您理解。
最后，再次感谢您对XM的理解和支持！如果您有任何疑问，也欢迎您随时进入XM官方 https://www.xmcnasia.com/cn/，点击右下角的绿色问号标记联系客服，XM 提供周一至周五24小时在线客户支持 ，我们非常乐意为您服务。
致谢
Reply
Hong Kong 2024-01-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-01-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-01-20
Start Mediation QIANSUILAN
QIANSUILANAt 9:30 p.m. on January 18th, the XM platform GBP/NZD ultra-low spread account had a slippage of 300 and hit my stop loss, causing me to lose 2,000 US dollars! Then I reported the problem, and the platform customer service replied that there was a data slippage! I set a stop loss of 2.07861, and the platform stop loss was 2.078900 and 2.078915. At 9:30 p.m., the K-line of the ultra-low spread account on the XM platform is as high as 2.07678. With the original spread of more than 60 pips, the slippage is 317pips! I've been losing money for several years and haven't recouped my capital yet, so it's such a scam. If the platform does not solve the problem, I will not use XM. Everyone must be careful! Resist the slippage of the XM platform!
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