Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

This is the deposit and withdrawal record. There are loopholes in the platform's deposit and withdrawal system. My deposit was made by UnionPay, yet withdrawals can be made through other methods.

Funds on regulated platforms can only be withdrawn to bank accounts under the account holder's name, as required by international anti-money laundering regulations. EXNESS's loose fund management, allowing money to be transferred freely to others, not only violates international and Chinese anti-money laundering laws but also fails to ensure the safety of clients' funds. Without proper regulation and shifting all responsibilities onto clients, it reflects the characteristics of a small and unreliable platform.

I have a signal source in the copy-trade community. The scammer targeted the loopholes in the Exness platform and carried out targeted fraud. First, he will ask you for the intraday order report received by your email address, so that he will know your email address. Then he registered an account claiming to be a US resident, but he couldn't receive the verification code on his mobile phone. He asked him to bind your mobile phone number, and you gave him his mobile phone number. The verification code he received at this time was not the registration verification code. He forgot it using your email address. The verification code required for the password. The purpose of this verification code on the exness platform is not clear. After the scammer changed the password, he changed the second verification to application verification. At this time, if you cannot log in to the background, the scammer will steal the money. I The deposit is through UnionPay, but the withdrawal can be through USDT, and the funds can be stolen through internal and external transfers. I found out in time that I quickly contacted customer service. No one answered the customer service call, and the online customer service was online. I quickly applied for a withdrawal freeze, resulting in a loss of more than 1,000 US dollars. Not all funds were wiped away. This incident also made me grow up. Don’t give anyone a verification code if they ask you for it. Overestimating the security of the platform, the scammer will ask you if the withdrawal can only be withdrawn to your own bank card, inducing you to relax your vigilance. I hope you won’t be fooled.