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Score

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/10
The WikiFX Score of this broker is reduced because of too many complaints!

XTB

United Kingdom|10-15 years|
Regulated in Cyprus|Market Making(MM)|Self-developed|Global Business|High potential risk|

https://www.xtb.com/en

Website

Rating Index

Influence

Influence

AAA

Influence index NO.1

Poland 9.52
Surpassed 64.00% brokers
Biz AreaSearch StatisticsAdvertisingSocial Media Index

Contact

+44 2036953086
info@xtb.de
https://www.xtb.com/en
Pikioni 10, Building: Highsight Rentals Ltd, 3075, Limassol, Cyprus
The WikiFX Score of this broker is reduced because of too many complaints!
VPS Standard
*No restriction on the broker account

Single Core

1G

40G

1M*ADSL

Open
WikiFX Risk Alerts
2024-12-23
  • The number of the complaints received by WikiFX have reached 16 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
2

Basic information

Registered region
United Kingdom
Operating period
10-15 years
Company Name
X-Trade Brokers
Abbreviation
XTB
Company employee
--
Customer Service Email Address
uksales@xtb.com
Contact number
00442036953086
Company website
Company address
Pikioni 10, Building: Highsight Rentals Ltd, 3075, Limassol, Cyprus

adrian17

Bolivia

I withdrew my money yesterday and until now I haven't received anything in my Skrill account. I try to contact them but they only send me pre-programmed messages and tell me that it will take time from the bank. But I withdrew from my Skrill account and I try to communicate with my advisor but she doesn't respond to my questions.

Exposure

09-19

Wen wen

Taiwan

I deposited a principal of 10,000 yuan, and the other party helped me trade and made a profit of 235,200. However, customer service called me and said that I could not receive the money if I did not sign up for the event. I had to raise a principal of 60,000 yuan before 3 p.m. to continue trading, otherwise I would never be able to withdraw my money. ^_^

Exposure

01-05

Karim ‎osman

Egypt

Please be very careful for everyone in Egypt and neighboring countries. This company works with fraudulent brokers. There is a partner in Egypt for this company, his name is Mohamed Kamel El-Sayed. And he tells you that he did not promise you anything, and you filed a complaint with the company with all the documents. At first, they denied their knowledge of him, and then when you threatened them to file an oral complaint

Exposure

2023-03-25

diego1517

Colombia

I made a deposit of 200usd I lost .097 cents I had 199.07usd left I requested the withdrawal and I received 179.07 usd I mean they charged a 10% commission I mean it's a scam since they promise what they don't deliver, other than that they close my account why I asked them for the disbursement of the money

Exposure

2022-10-26

FX4260675335

Hong Kong

I have complained many times, but it has not gotten better. Copy the original picture to answer. We have millions of deposits at the broker. Currently, almost all of them have been withdrawn, found slipping and almost moved away. Give me many opportunities for improvement and never fix it. I have been slipped for 200 pips.

Exposure

2021-12-12

Khitish Dash20293

India

XTB is a complete scam broker don't trust on them and u can i have attached my proof my joiurnal and the withdrawal pending.They have also blcoked me and suspended my account.please be aware.

Exposure

2021-09-17

Alexander Ho

Malaysia

All the payment are keep in progress and cancelled only

Exposure

2021-09-03

FX1391345937

Mexico

A few days ago, I conducted a currency pair transaction at this broker and set a stop loss with a reasonable margin. The first thing that happened to me was that I opened two operations and waited for the price to change for a period of time. I closed the operation. Colleagues who opened the same operation in the same broker. In other brokers, the price did not touch my stop loss, if they reached the target, the same situation would not happen. [d83d][de24] When he made a statement, his answer was that everything was normal, one month after the incident.

Exposure

2021-06-28

FX6091055532

Vietnam

The first 2 screenshots are the trading detail. The SL was at 1880. The candle hit SL and overcome SL a little bit. But when I checked other chart on Tradingview.com and Goldprice.org, the candle did NOT hit 1880. I don't think this issue is slippage. I think they intentionally did that in order to scam. Be aware!!!

Exposure

2020-11-20

木子86499

Hong Kong

I withdrew in XTB while the customer service said I was suspected of money laundering and I have to deposit 55% of the account balance to verify capital. Otherwise, my account will be frozen. After I deposited, I was asked to deposit again. I suspected that I was cheated so I didn’t deposit for the credit score. Then I contacted the customer service several times but now I can’t log in. This situation has kept for three days

Exposure

2020-11-06

FX3350714255

Vietnam

The app became unresponsive three times. Picture is the truth.

Exposure

2020-10-25

鱼15141

Hong Kong

Kep delaying my witdhraw no matter large or small amount. Who can help me?

Exposure

2020-10-25

FX6387906802

Hong Kong

I can't take my money which is frozen? The custoemr service doesn't reply to me now. And there is no regulator of XTB

Exposure

2020-10-24

木子86499

Hong Kong

Can deposit but can’t withdraw for insufficient bank card score. Why does XTB know the score without investigation? XTB has the final say on everything.

Exposure

2020-10-22

木子86499

Hong Kong

My account was frozen for no reason. I verified my capital as required, but I was told that my credits were not enough. I had to buy more coins, or my account can never withdraw coins.

Exposure

2020-10-05

木子86499

Hong Kong

I wanted to withdraw, but my account was frozen for no reason. I asked the customer service, and I was told to verify the funds. But after that, I was told again that my credits were insufficient, and I had to put in more funds.

Exposure

2020-10-05

FX6387906802

Hong Kong

The fund is frozen on the grounds of money laundering. 70% of the balance must be charged in the due time or I will be identified as money laundering and my account will be closed after three months..Threat. Fraud platform.

Exposure

2020-09-10

Jane81112

Hong Kong

Require 50% margin to verify fund. There is no official email notification after verification. I was just noticed by the customer service. Then I want to withdraw but I was told I should pay personal income tax. Is it a fraud platform? Will they charge more in order to block users’ withdrawal?

Exposure

2020-09-04

一个小朱

Hong Kong

Froze your asset for no reason. Unable to withdraw without no 55% margin. There are many people feeding back the same situation on the Internet at the same time.

Exposure

2020-08-29

FX3540925519

Vietnam

The withdrawal is unavailable in XTB.

Exposure

2020-04-22

28
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Website

Most visited countries/areas

  • Poland
  • Slovakia
  • Portugal
  • xtb.com

    Server Location

    Poland

    Most visited countries/areas

    Turkey

    Website Domain Name

    xtb.com

    Website

    WHOIS.GANDI.NET

    Company

    GANDI SAS

    Domain Effective Date

    0001-01-01

    Server IP

    176.119.34.199

Company Summary

Registered in UK
Regulated by CYSEC, CNMV and FCA
Year(s) of establishment 10-15 years
Trading instruments Forex pairs, indices, commodities, stocks, ETFs
Minimum Initial Deposit $0
Maximum Leverage 1:30
Minimum spread 0.35 pips onwards
Trading platform x Station 5 and x Station Mobile trading platforms
Deposit and withdrawal method bank transfers, credit cards and Skrill
Customer Service Email/phone number/address
Fraud Complaints Exposure Yes

It is important to note that the information provided in this review may be subject to change due to the constant updating of the company's services and policies. In addition, the date on which this review was generated may also be an important factor to consider, as information may have changed since then. Therefore, readers are advised to always verify updated information directly with the company before making any decision or taking any action. Responsibility for the use of the information provided in this review rests solely with the reader.

In this review, if there is a conflict between the image and the text content, the text content should prevail. However, we recommend that you open the official website for further consultation.

Pros and cons of XTB

Pros:

  • XTB is regulated by top-tier authorities such as CYSEC, CNMV and FCA, which ensures the safety of client funds and compliance with industry standards.

  • Clients can enjoy commission-free trading with spreads as low as 0.25 pips, making it a cost-effective option for forex traders.

  • The xStation 5 and xStation Mobile platforms provide a user-friendly and advanced trading experience, with multiple technical analysis tools and charting options.

  • A wide range of educational resources is available, such as market news, sentiment indicators, and eBooks, making it ideal for beginner traders who want to improve their trading skills.

Cons:

  • XTB only offers a standard account type, with no information provided about the minimum deposit required to open an account.

  • The maximum leverage offered is only up to 1:30, which may not be ideal for high-risk traders who want to take larger positions in the market.

  • Withdrawals of less than 100 USD, 80 EUR, 60 GBP or 12000 HUF will be charged a high fee, which can be a disadvantage for clients with smaller accounts.

  • Customer support is not available 24/7 and is only offered in a limited number of languages.

What type of broker is XTB?

Advantages Disadvantages
XTB offers tight spreads and fast execution due to its Market Making model. As a counterparty to its clients' trades, XTB has a potential conflict of interest that may lead to decisions that are not in the best interest of its clients.

XTB is a Market Making (MM) broker, which means that it acts as a counterparty to its clients in trading operations. That is, instead of connecting directly to the market, XTB acts as an intermediary and takes the opposite position to its clients. As such, it can offer faster order execution speed, tighter spreads and greater flexibility in terms of the leverage offered. However, this also means that XTB has a certain conflict of interest with their clients, as their profits come from the difference between the bid and ask price of assets, which could lead to them making decisions that are not necessarily in the best interests of their clients. It is important for traders to be aware of this dynamic when trading with XTB or any other MM broker.

General information and regulation of XTB

XTB is a UK registered online forex and CFD broker that is regulated by the FCA, CYSEC, and CNMV. The company offers trading in a range of financial instruments including forex pairs, indices, commodities, stocks, and ETFs. XTB provides its clients with advanced trading platforms, educational resources, and a variety of payment methods. The broker also offers competitive spreads with zero commissions and has a maximum leverage of 1:30.

In the following article, we will analyse the characteristics of this broker in all its dimensions, providing you with easy and well-organised information. If you are interested, read on.

General information

Market instruments

Advantages Disadvantages
Wide range of tradable assets Limited selection of cryptocurrencies
Opportunity to diversify Some instruments may have low liquidity
Access to multiple markets Not all assets may be available in all regions

XTB offers a diverse range of instruments for traders to choose from, including forex pairs, indices, commodities, stocks, and ETFs. This presents a great opportunity for traders to diversify their portfolio and access multiple markets all within one platform. The wide selection of tradable assets ensures that there are plenty of options available for traders with varying strategies and preferences. However, it's important to note that some of the instruments may have low liquidity and there is a limited selection of cryptocurrencies available. Additionally, not all of the assets may be available in all regions, which could limit access for some traders. Overall, XTB's instrument dimension provides traders with a comprehensive selection of tradable assets, but it's important to research each asset's liquidity and availability before trading.

market instruments

Spreads and commissions for trading with XTB

Advantages Disadvantages
Zero commission
Competitive spreads starting from 0.25 pips
No hidden fees or additional charges

XTB offers a single account type with zero commission and competitive spreads starting from 0.25 pips, making it an attractive option for traders looking for low trading costs. There are no hidden fees or additional charges, providing transparency and ease of understanding for traders.

Trading accounts available in XTB

Advantages Disadvantages
No commission Only one account type
Low spreads Minimum deposit not revealed
Wide range of trading instruments

XTB offers only one standard account type, which doesn't charge any commission and offers competitive spreads from 0.35 pips. This account type also provides access to a wide range of trading instruments, including forex pairs, indices, commodities, stocks, and ETFs. However, the minimum deposit requirement for this account type is not revealed, which can be a disadvantage for traders who are looking for transparency in terms of account funding. Additionally, the lack of account type options might not suit the needs of more advanced traders who require different trading conditions or access to additional features. Overall, the account type provided by XTB has its benefits in terms of low costs and diverse trading instruments, but it might not be suitable for all types of traders.

account types

Trading platform(s) that XTB offers

Advantages Disadvantages
Advanced charting tools Limited platform options
Customizable interface Limited mobile app features
Fast execution speed No third-party platform support
One-click trading

X-Trade Brokers (XTB) provides its clients with two main trading platforms - xStation 5 and xStation Mobile. xStation 5 is a highly advanced platform with a customizable interface and advanced charting tools. The platform also offers fast execution speeds and one-click trading functionality. On the other hand, the xStation Mobile platform offers limited features compared to the desktop version. The mobile platform lacks advanced charting tools and other important features, limiting its functionality for traders who prefer to trade on-the-go. Additionally, XTB only offers its proprietary platforms and does not support any third-party trading platforms, which could be a disadvantage for some traders.

You can watch their video tutorial about this platform on their official YouTube channel.

trading platform

Maximum leverage of XTB

Advantages Disadvantages
Allows for greater market exposure with a smaller initial investment High leverage can lead to substantial losses if not managed properly
Provides potential for higher returns Trading with high leverage increases the risk of margin calls
Enables traders to diversify their portfolio Not suitable for all types of traders, especially beginners
Allows for more flexibility in trading strategies May require higher margin requirements and affect trading profitability

XTB offers a maximum leverage of up to 1:30 which is a standard leverage amount in the industry, especially in the European Union. The maximum leverage allows traders to increase their market exposure with a smaller initial investment and has the potential to generate higher returns. However, traders need to be aware that high leverage also carries a higher risk of substantial losses, and should only be used by experienced traders who have a good understanding of risk management strategies. Moreover, it may not be suitable for all types of traders, especially beginners who may find it difficult to manage the increased risk. Overall, the maximum leverage offered by XTB can be beneficial for traders who have experience in managing risk and are comfortable with high leverage trading.

Deposit and Withdrawal: methods and fees

Advantages Disadvantages
Multiple deposit methods High fee for withdrawals smaller than specified limit
No fees for deposits Limited number of withdrawal methods
Fast deposit processing Withdrawals may take up to 3 business days
Secure transactions Minimum deposit amount not disclosed
No hidden charges

XTB offers a range of deposit methods including bank transfers, credit cards and Skrill. They do not charge any fees for deposits and process them quickly. However, withdrawals smaller than 100USD, 80 EUR, 60 GBP or 12000 HUF will be charged a high fee of around 20USD/16EUR/12GBP. The number of withdrawal methods is limited, and withdrawals may take up to 3 business days. XTB ensures secure transactions and does not have any hidden charges. However, the minimum deposit amount is not disclosed.

deposit and withdrawal

Educational resources in XTB

Advantages Disadvantages
Wide range of educational resources including economic calendar, market news, articles, eBooks, and more Some resources may be basic and not useful for experienced traders
Free to access Limited interaction and personalization with educational resources
Provides opportunities for traders to improve their trading skills and knowledge No structured or formal education programs offered
Regularly updated with the latest market news and analysis No physical or in-person educational events or seminars offered
Offers a demo account for traders to practice their skills and strategies before trading with real money

XTB provides a wide range of educational resources for traders to improve their trading skills and knowledge. These resources include an economic calendar, market news, market sentiment, articles, eBooks, and more. These resources are free to access and provide opportunities for traders to improve their trading strategies and knowledge. The platform also offers a demo account for traders to practice their skills and strategies before trading with real money. While some resources may be basic and not useful for experienced traders, XTB regularly updates their resources with the latest market news and analysis. However, there are no structured or formal education programs or physical/in-person events or seminars offered, and there is limited interaction and personalization with educational resources.

educational resources

Customer service of XTB

Advantages Disadvantages
24/5 customer support No 24/7 customer support
Multiple contact options
Dedicated account opening line No live chat support
UK and Poland-based offices

XTB offers multiple customer support options, including 24/5 customer service through their UK and Poland-based offices. Clients can reach XTB's customer support team through various contact methods such as email, phone, and online messaging. Additionally, the company provides dedicated account opening lines for new clients. However, it is important to note that XTB does not offer 24/7 customer support, and phone support may be limited. Moreover, the company does not offer live chat support and email support may also be limited.

customer support

Conclusion

Overall, XTB is a well-regulated and reputable forex broker with several years of experience in the industry. The company offers a wide range of tradable assets, competitive spreads, and a user-friendly trading platform with advanced features. The educational resources provided by XTB are also a valuable asset for both novice and experienced traders. However, the limited account options and high withdrawal fees for small amounts may be a disadvantage for some traders. The customer support offered by XTB is efficient and available 24/5, and the company has a physical presence in several locations around the world. The maximum leverage offered by XTB is limited to 1:30, which may not be suitable for some high-risk traders. Overall, XTB is a solid choice for traders looking for a regulated and reliable forex broker.

Frequently asked questions about XTB

  • What are the trading instruments available at XTB?

  • Answer: XTB offers forex pairs, indices, commodities, stocks, and ETFs.

  • What type of account is available at XTB?

  • Answer: XTB only offers a standard account with a minimum deposit not revealed.

  • What is the maximum leverage offered by XTB?

  • Answer: XTB offers a maximum leverage of up to 1:30.

  • What are the deposit and withdrawal methods available at XTB?

  • Answer: XTB offers bank transfers, credit cards, and Skrill for deposits and withdrawals.

  • What are the fees associated with withdrawals at XTB?

  • Answer: Withdrawals smaller than 100 USD, 80 EUR, 60 GBP, or 12000 HUF will be charged a high fee of around 20 USD/16 EUR/12 GBP.

  • What trading platforms are available at XTB?

  • Answer: XTB offers the x Station 5 and x Station Mobile trading platforms.

  • What educational resources are available at XTB?

  • Answer: XTB provides a series of educational resources such as economic calendar, market news, market sentiment, articles, eBooks, and more.

  • Is XTB regulated?

  • Answer: XTB is under multiple regulation, including CYSEC, FCA, and CNMV.

  • Does XTB offer a demo account?

  • Answer: Yes, XTB offers demo accounts.

  • Does XTB charges commission?

  • Answer: No, XTB provides a commission-free trading.

  • What is the minimum deposit for XTB?

  • Answer: XTB requires $250 for clients t trade with it.

  • What is the difference between a demo and a live trading account?

  • Answer: A demo account is an account funded with virtual money that allows for risk-free trading while a live trading account requires actual capital.

  • What is the overall rating for XTB ?

  • Answer: The overall rating for XTB is 6.63/10 based on its Regulatory index, Risk Management index, Software index, Business index, License Index.

Keywords

  • 10-15 years
  • Regulated in Cyprus
  • Regulated in United Kingdom
  • Market Making(MM)
  • Straight Through Processing(STP)
  • Self-developed
  • Global Business
  • High potential risk

News

XTB: Broker Review 2024

News XTB: Broker Review 2024

XTB is a UK-registered online forex and CFD broker that is regulated by the FCA, CYSEC, and CNMV. The company offers trading in a range of financial instruments including forex pairs, indices, commodities, stocks, and ETFs.

2024-11-14 13:35

XTB Launches New Multi-Currency Card and IKE Retirement Accounts

News XTB Launches New Multi-Currency Card and IKE Retirement Accounts

XTB's new multi-currency card and Individual Retirement Accounts (IKE) for Polish investors enhance financial flexibility and retirement savings.

2024-10-02 16:10

XTB Appointed Zlatan Ibrahimović as Brand Ambassador

News XTB Appointed Zlatan Ibrahimović as Brand Ambassador

XTB, well-known broker, partners with football legend Zlatan Ibrahimović and appoints him as the new global brand of XTB.

2024-09-23 14:24

XTB MENA Expands Influence with Key Sports Partnerships

News XTB MENA Expands Influence with Key Sports Partnerships

XTB MENA has recently solidified its commitment to the sports and economic sectors through key partnerships and new service offerings. The firm has joined forces with the UAE Boxing Federation to support the UAE National Boxing team, its coaches, and upcoming events.

2024-09-04 17:24

Beware of XTB  Clone

Exposure Beware of XTB  Clone

ALL INVESTORS AND TRADERS PAY ATTENTION! The Financial Conduct Authority (FCA) issued a warning, stating that a clone of the XTB broker is operating in the market and using authentic details of registered organizations, such as email addresses, phone numbers, postal addresses, and firm reference numbers.

2024-08-14 18:12

Complaints + fake address. Can we really give credit to XTB?

Exposure Complaints + fake address. Can we really give credit to XTB?

XTB is an online forex broker offering a series of financial instruments to its clients across the globe. However, because of recent complaints and a fake address, we want to remind you of the risk when investing in XTB.

2022-10-18 17:30

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You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
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