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Score

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/10
The WikiFX Score of this broker is reduced because of too many complaints!

Swissquote

Hong Kong|10-15 years| Benchmark AAA|
Regulated in Hong Kong|Leveraged foreign exchange trading|Suspicious Scope of Business|High potential risk|

https://en.swissquoteasia.com/

Website

Rating Index

Benchmark

Speed:AAA

Slippage:A

Cost:B

Disconnected:C

Rollover:AAA

Contact

+852 3902 0000
asia@swissquote.com
https://en.swissquoteasia.com/
香港中環花園道3號工商銀行大廈32樓3202-04室
The WikiFX Score of this broker is reduced because of too many complaints!

Licenses

Licensed Institution:Swissquote Asia Limited

License No.:AZV127

VPS Standard
*No restriction on the broker account

Single Core

1G

40G

1M*ADSL

WikiFX Risk Alerts
2024-12-23
  • The number of the complaints received by WikiFX have reached 29 for this broker in the past 3 months. Please be aware of the risk and the potential scam!

Basic information

Registered region
Hong Kong
Operating period
10-15 years
Company Name
Swissquote Asia Limited
Abbreviation
Swissquote
Company employee
--
Customer Service Email Address
asia@swissquote.com
Contact number
0085239020000
Company address
香港中環花園道3號工商銀行大廈32樓3202-04室
Keywords 5
10-15 years
Regulated in Hong Kong
Leveraged foreign exchange trading
Suspicious Scope of Business
High potential risk

瞬间即逝

Hong Kong

In July 2022, in a stock QQ group, a manager, Huang, recommended opening forex trading and copying orders. But I am a newbie, and I have no idea that Swissquote originally had no handling fees, and the spread is so high(I only learned about it later) that one lot costs US$50. After following them, I was tricked and lost all my money. I lost all my money by trading with them. I endured it and asked for nothing more than the return of the handling fees.

Exposure

01-07

叶子7137

Germany

Third-party transfer is supported when opening an account. It's kind of friendly to begin with. After all the funds were deposited, their attitude changed quickly. Third-party transfers are no longer supported. The transfer I am talking about here is the transfer to a third-party personal account, not risk funds or transfer to other trading platforms and not even money laundering. And its official website so far says it supports third-party transfers. I'm still a frequent trader. But the client manager directly announced that it does not support or provide third-party transfer services, and refused to give a reason. Be careful, everyone: Swissquote's client managers can set their own rules and are not bound by Swissquote's rules. Even complaining does not solve the problem. This shows that the bank manager defaults that the client manager can not abide by the bank's rules and not give any reason to restrict the user's account functions. It is very convenient when the money goes in, but it is too difficult to withdraw the money. I contacted with the customer service manager, but there was no answer at all. This bank is totally dishonest and ride roughshod over its clients, and the client manager is very rude.. Like others such as Interactive Brokers and XM, all emails are 100% replied and they are very honest and professional. At least, they respect clients. Swissquote is the most arrogant and rude platform I have ever traded with. It's self-destructive for them to be dishonest and bully customers.

Exposure

2023-07-18

。。。2639

Hong Kong

Gold and AUD has serious slippage. I ask customer service many times and they told me that it is normal. It is unreliable.

Exposure

2023-01-18

孜玛

Hong Kong

Swissquote's customer service did not inform the transaction risks, and after doing it, the market felt extremely risky of liquidation. i applied for additional funds, but the funds have not arrived. caused me to blow up. unreliable

Exposure

2023-01-17

喵喵喵23

Hong Kong

When the market fluctuates greatly, the slippage is serious, which can easily lead to losses

Exposure

2023-01-17

喵喵喵23

Hong Kong

No withdrawal and ask me pay various fees. A bunch of liars

Exposure

2023-01-17

蔷薇7314

Hong Kong

And before opening an account, they didn't tell you that there was a handling fee of $50, a difference of around 65 pips, and no return call. The teacher and a group of trustees asked me to follow the teacher to operate. The teacher told me to operate most of the stop-loss operations secretly and only dared to do a few, all of them earned money. In addition, when closing the position, the slip point was at least 20 points. Don't be fooled, and you must not work hard to be cheated

Exposure

2023-01-10

如初,

Hong Kong

This probably a fraud platform, the platform spreads seriously, the handling fee is extremely high

Exposure

2022-10-04

旋转华尔兹

Hong Kong

The QQ group induces account opening, and the platform charges a handling fee for depositing funds. The spread is huge and there is a handling fee for each order. After deceiving a bunch of people to open an account, the group disbands inexplicably.

Exposure

2022-07-09

Amy33113

Hong Kong

This platform is fake with serious slippage. I cannot make profit and they induce via QQ, and paricipate the propoganda. They disappear after deposit.

Exposure

2022-05-12

Jason25981

Hong Kong

It’s said that other fess should be paid before withdrawing funds. I don’t know what they mean.

Exposure

2021-04-24

Jason25981

Hong Kong

I have to pay other fees to withdraw funds.[3f][3f][3f]

Exposure

2021-04-18

藍♀魔*^_^*之♀涙

Hong Kong

Don’t know if this is a clone. At first, I just wanna deposit thousands of money but I was asked to deposit hundreds of thousands of money. I just withdrew funds successfully once and then I can’t withdraw funds for insufficient turnover and credit score, illegal operations and money laundering. And my account has been locked again and again. I am still unable to withdraw funds. I wanna withdraw my money, and they said my turnover was not enough. So I hurried o trade yesterday and lost all. I woke up and searched online, findng that it is a scam. I lost all my money, over 200,000 RMB. I borrowed this money online. Now I should pay back the money at the beginning of this month. Don’t know what to do

Exposure

2021-03-03

张海99421

Hong Kong

Swissquote. I downloasded it via QR code which the fraud offered.

Exposure

2021-02-20

花开花落32322

Hong Kong

Is it a clone firm? Keep asking for many kinds of money, such as margin

Exposure

2021-02-19

FX3865076664

Hong Kong

I opened an account on Swissquote in July, 2018 via an IB, depositing $2,000. And now there is $2,033 in my account. I am so busy so I don't have enough time to trade. I wanna withdraw funds. But the IB hasn't replied to me after I had communicated with her. My agent is Fang Fu.

Exposure

2021-02-06

杏子47690

Hong Kong

It is said that I deposit funds in multiple accounts, and that I am suspected of drawing bonus. I need to recharge 50% of the account amount to unfreeze

Exposure

2021-01-31

嘉嘉66732

Hong Kong

When you withdraw, tell you that the withdrawal password is wrong, the account funds are frozen, you need to pay margin, and you are free to deposit and withdraw funds. After the payment is completed,they tell you that you need to double the account balance, and finally tells you to upgrade to platinum membership

Exposure

2021-01-18

嘉嘉66732

Hong Kong

At the beginning, the account password is wrong, the funds are frozen, a deposit must be paid, and the deposit can be freely withdrawn after the money was paid. After the deposit is paid, the account balance will be doubled. Then it is said that the gold card membership can be upgraded to withdraw funds, and the upgrade membership requires more money...Now no one cares

Exposure

2021-01-18

燕归来

Hong Kong

Sometimes say I may launder the money. Sometimes say I need pay individual income tax. Sometimes say I invested illegally. Ask for money again and again. But I can’t get my money

Exposure

2020-12-31

35
Benchmark
WikiFX Data
Website
Company Summary
News
Review

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Benchmark

Average transaction speed(ms)
283.8 Great
The highest transaction speed(ms)
172 Good
The highest speed of opening positions(ms)
172 Good
The highest speed of closing position(ms)
250
The lowest speed of opening positions(ms)
897 Great
The lowest speed of closing position(ms)
861 Great
12.11USD/Lot Great
40.8USD/Lot
Long: -5.87USD/Lot    Short: 2.69USD/Lot Great
Long: -0.02USD/Lot    Short: 0.01USD/Lot Perfect
Average slippage
0.2
Maximum transaction slippage
6 Great
Maximum positive slippage
-4 Great
Maximum negative slippage
6 Great
Average disconnection frequency (times/day)
0.1 Good
Average reconnection time (millisecond/per request)
348.3
Ranking: 11 / 125
Test user 705
Orders 1,818
Ocuppied margin $8,333,665 USD
Data Source
WikiFX Data provide
Updated: 2024-12-20 01:00:00

Total Margin Trend

VPS Region User Products Closing time
Seoul 144*** XAUUSD 12-19 06:38:28
Bangkok 197*** USDJPY 12-19 20:41:38
Tokyo 635*** USDJPY 12-19 20:41:38

Stop Out

0.70%

Stop Out Symbol Distribution

6 months

Website

  • swissquoteasia.com

    Server Location

    Switzerland

    Website Domain Name

    swissquoteasia.com

    Website

    WHOIS.NAMEBAY.COM

    Company

    NAMEBAY

    Domain Effective Date

    2014-01-16

    Server IP

    194.6.188.17

Company Summary

Basic Information
Registered Country/Region Hong Kong
Company Name Swissquote Asia Limited
Founding Time 1996
Minimum Deposit $1000
Maximum Leverage N/A
Minimum Spreads From 0.1 pips
Trading Platform MT4 & MT5 Trading Platform
Demo Account Available
Trading Assets Currency Pairs, Precious Metals
Payment Methods N/A
Customer Support Telephone & Email Support

General Information

Swissquote Asia Limited is a wholly owned subsidiary of Swissquote Bank Ltd, which is Switzerlands leading online financial and trading services bank and a global leading in forex, providing banking services to both individual and institutional clients in more than 120 counties.

Swissquote Asia Limited is licensed by the Hong Kong Securities and Futures Commission (SFC), with License No. AZV127.

Products & Services

With the Swissquote platform, over currency pairs can be traded. Investors can trade forex convenient online 24 hours, 5 days a week. Besides a series of CFD products on stock, indices, commodities, and bonds are also available.

Account Types

Swissquote offers four account types for professional traders. They differ in the size of the minimum deposit, the type/level of the spread, and the minimum trade size.

A standard account with a minimum trade size of 0.01 lot. Deposit – US$1,000, leverage - up to 1:100, spread - from 1.7 pips.

The Premium is its most popular trading account with a minimum trade size of 0.1 lot. Deposit - US$10,000, leverage - up to 1:100, spread - from 1.4 pips.

The Prime is a trading account for institutional managers and other large traders, where the minimum trade size is 1 lot. Deposit - US$50,000, leverage - up to 1:100, spread - from 1.1 pips.

A professional account, where the deposit, minimum trade size, leverage and spread are set individually.

account-types
account-types

Trading Platform

Three trading platforms are provided, including Advanced Trader, MetaTrader 4 MetaTrader 5 trading platform.

trading-platform
表格 描述已自动生成

Deposit & Withdrawal

There are two options for depositing and withdrawing money: bank transfer and bank cards (Visa and Mastercard). Swissquote allows withdrawals of funds only at the specific request of the client and does not have electronic systems in the list of methods. The commission for withdrawing money depends on the region to which the transfer is made, as well as on the selected withdrawal method.

When withdrawing to Visa and Mastercard bank cards, crediting occurs instantly or within two hours from Monday to Friday from 8:00 to 22:00 CET.

Customer Support

If clients have any inquiries or trading-related issues, they can get in touch with Swissquote through the following contact channels:

l Phone numbers: +41 44 825 88 88, 0848 25 88 88

l Email: fx@swissquote.com,

l Online Chat

l A feedback Form

l Make an application for an online meeting

Deposit & Withdrawal

User Reviews

Lets say what users say:

Mary Snaith

7th June 2022

Swissquote service level and quality are pretty good, I trade EUR/USD, the spreads are relatively high compared to other brokers. And, nevertheless, there are new challenges ahead. Anyway, so you can trade.

John

22 March 2022

Swissquotes trading platform is lightning-fast. The order execution leaves no one cold, and there are no screw-ups. Everything is on another level here and you can trade freely like a real race.

Judy Bell

12 July 2022

If you don't have money to burn, you can practice using virtual currency. For this, a free practice account should be opened on the site. The broker does not compensate for commissions charged by third parties.

Keywords

  • 10-15 years
  • Regulated in Hong Kong
  • Leveraged foreign exchange trading
  • Suspicious Scope of Business
  • High potential risk

Review 35

All(35) Latest Positive(4) Neutral(1) Exposure(30)
叶子7137

1-2 years

Germany

Exposure
Be careful! The client manager is not regulated and can change the bank rules at will!
Third-party transfer is supported when opening an account. It's kind of friendly to begin with. After all the funds were deposited, their attitude changed quickly. Third-party transfers are no longer supported. The transfer I am talking about here is the transfer to a third-party personal account, not risk funds or transfer to other trading platforms and not even money laundering. And its official website so far says it supports third-party transfers. I'm still a frequent trader. But the client manager directly announced that it does not support or provide third-party transfer services, and refused to give a reason. Be careful, everyone: Swissquote's client managers can set their own rules and are not bound by Swissquote's rules. Even complaining does not solve the problem. This shows that the bank manager defaults that the client manager can not abide by the bank's rules and not give any reason to restrict the user's account functions. It is very convenient when the money goes in, but it is too difficult to withdraw the money. I contacted with the customer service manager, but there was no answer at all. This bank is totally dishonest and ride roughshod over its clients, and the client manager is very rude.. Like others such as Interactive Brokers and XM, all emails are 100% replied and they are very honest and professional. At least, they respect clients. Swissquote is the most arrogant and rude platform I have ever traded with. It's self-destructive for them to be dishonest and bully customers.
2023-07-18
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