Octa

FX2663248516

Hong Kong

I have been a client of Octa Markets Ltd since 29-July-2024. The first deposit of USD19,000 was made on 29-Jul-2024, and the first withdrawal USD32,000 was made on 14-Aug-2024. On 10-Sep-2024, I submitted a request to withdraw USD13,000 from my account. Despite complying with all necessary verification processes and providing the required documentation, my withdrawal request has been unjustly denied. Now I can't login to my account! This has caused me significant distress and financial inconvenience. Despite my attempts to resolve this issue directly with Octa Markets Ltd through their customer support, I have not received a satisfactory response or a clear explanation for the denial of my withdrawal. The lack of transparency and the refusal to release my funds suggest potential misconduct or malpractice.

FX2074115839

India

I have been using Octa for a while, but recent experiences have been extremely disappointing. For over two weeks now, I've been facing an issue that was supposedly escalated to their finance team and senior management, but there has been no resolution or clear update on what's happening. Despite repeated follow-ups, all I get are generic statements like: "Our processing department is still in the midst of investigating this issue." "This will be the report number that has been escalated to our finance team regarding this clarification: 3858103" "Please know that we're taking this issue very seriously and are working to resolve it as quickly as possible." No SLAs or ETAs have been provided, and it feels like the finance team is running the entire operation with no accountability to the customers. It's honestly frustrating to see no concrete progress despite my issue being escalated to high-level management. I would urge others to be cautious when dealing with Octa.

jay693

Spain

after trading from 31 dollars octa Fx took all of my funds and disable my trading account and also blocked my profile that 800 isnt a withdrawal at all it was a transfer to my mt4 account stay away from this scam broker save your funds guys thank you

拉ki

Hong Kong

I deposited 9900 on June 17th to the Octa platform. Due to the platform's bonus promotion and high leverage, my funds doubled within a month. At this point, I wanted to withdraw the profits, but the platform refused my withdrawal request and asked me to provide KYC and three months of USDT wallet transaction records. After providing the requested documents, the platform claimed that I engaged in unauthorized trading. However, I traded normally, placing manual orders without delay or pushing positions. They want to deduct my profits and I even considered just getting back my initial investment. It has been almost three months now, and my initial investment has still not been withdrawn. Every time I communicate with the platform via email, their response is either that they are handling my withdrawal request normally or that it has been forwarded to the finance department. I hope that through Tianyan, the platform will address this issue correctly. Thank you.

FX2963100740

Mexico

Withdrawal is too slow, it hasn't arrived for a day.

whishu

India

they deverified the accound and asked for document which i already submitted 2 days back still till now not verified and not letting me with draw too

FX5811563192

Thailand

I opened a sell USDJPY position on OctaFX to hedge import costs. Despite generating a profit for 15615 USD, OctaFX accused me of arbitrage and seized my funds. I provided ample evidence to prove that my hedging was legitimate, and multiple OctaFX agents confirmed this. However, OctaFX's compliance department insisted otherwise. I tried filing a complaint with CySEC, but they responded that OctaFX is no longer regulated by them. I urge other traders to be cautious when using swap-free accounts, as there's a risk of your profits being unfairly seized.OctaFX's actions were unjustified and have damaged my trust in the company.

FX6212386820

Germany

Since the EU accounts were canceled, there have been no more payouts, only standard answers from support

ed8020

Azerbaijan

never use octa as a broker they are pure scammer the more gain my profit the more i loss. both my capital and profit lost while my trade giing all the way up.

Ram7836

Turkey

hi my name is riham Ramadan the OctaFX have stopped withdrawal my account I have 23000$ in my account and no one of them give time to release the account always the telling me soon you will receive email and we will solve this problem almost one month

hector3351

Trinidad and Tobago

I earned a late 5 thousand dollars, after that they blocked my access to the account without any explanation, banned me from the platform and the payment I received was less than half of my earnings.

Ahmad Al-Zughair

Jordan

This company suspended my account and there was a large sum of more than $70,000 in it

vinubhai

India

pls see my trade advance do... market is goin on 1953... when i check my trade this time also pending.. pls check my sell trade time ..

jagrajbhai

India

octa fx is a fek broker my withdrawal not received in my bank account octafx officially ap is a show complete in a withdrawal 463$

RealHopeFX

South Korea

My name is jangsooyoung. The deposit caused by the payment problem has been delayed and this deposit has to be refunded to me from octafx. But they're delaying this refund and I've been having this unpleasantness for two weeks.I was expecting a quick refund due to their quick response but they are just asking me to wait.I'm not sure if they really refund my deposit. 

sanvi

India

I m deposite money .. suddenly it goes zero ..after going ask in customer care .they said..u dnt have balance. and.. disconnected.. please give back my money

Shakeel466

India

ill withdraw some amount but its not creadit in my bank account but the app is show in completed what i do

charlize

Philippines

this Mercy James Forex will just get all your money, and when i was scanning at the bar code to make deposit it appears on the bar code OCTAFX, how come?if it is OVALEXFCRYPTOMARKET?... they will just get all your money and then you cannot withdraw it you need to deposit first 30,000 pesos for you to withdraw...after you deposit theres still no withdrawal....